SENIOR USER RESEARCHER · DIGITAL STRATEGIST
I turn messy human questions into decisions teams can actually use.
Hi! I'm Heather, and I specialize in helping teams frame the right questions, uncover patterns in the evidence, and translate insights into real action.
USER RESEARCH & DATA ANALYSIS
The disconnect dilemma
An self-led research project exploring why everyday recycling and reuse behaviors break down — and what we can do about it
USER RESEARCH & STRATEGIC DESIGN
Improving access to government services
An international research project for the Australian government that improved a fragmented digital ecosystem
Heather's got a real knack for people. She picked up on insights from certain words they used, body language, or how people expressed themselves. A lot of people are kinda blind to the things that are obvious to Heather.
Jonny, Principal Design Consultant
ABOUT ME
Give me a fuzzy problem, competing priorities, and watch me work
Over 10+ years, I’ve learned how to turn interviews, market signals, stakeholder tension, and messy human behavior into language teams can actually use. My work sits between research, strategy, and storytelling — translating what users need into tangible insights organizations can act on.
I’m currently located in Kiel, northern Germany, on the shore of the Baltic Sea.
discover more of my story
